Terms & Conditions

1. Introduction

Welcome to Kaymac Rigid Packaging Solutions. By accessing our website, requesting quotations, placing orders, or purchasing products from Kaymac, you agree to be bound by the following Terms & Conditions. These terms are designed to ensure a transparent, professional, and secure relationship between Kaymac and its customers.

Kaymac reserves the right to amend or update these Terms & Conditions at any time without prior notice.

2. Product Information

While every effort is made to ensure product descriptions, specifications, colours, dimensions, and images are accurate, products may vary slightly due to manufacturing processes, screen displays, material batches, or product improvements.

All product images displayed on the website are for illustrative purposes only and may differ slightly from the final product supplied.

Kaymac reserves the right to modify product specifications, materials, colours, or designs without prior notice where necessary.

3. Pricing

All pricing displayed or quoted by Kaymac:

Additional costs may apply depending on delivery location, order quantity, customisation requirements, or special handling needs.

4. Orders & Payment

Orders are only confirmed once payment has been received and cleared, unless otherwise agreed to in writing.

Kaymac reserves the right to:

Custom-manufactured or made-to-order products may require a deposit or full upfront payment prior to production.

5. Lead Times & Availability

Stock availability may vary.

Where stock is unavailable at the time of ordering, standard lead times may apply. Typical manufacturing lead times are approximately 3–5 working days, depending on product type, quantity, production schedules, material availability, and public holidays.

Lead times provided are estimates only and may be affected by circumstances beyond Kaymac’s control, including but not limited to:

Kaymac shall not be held liable for delays outside of its reasonable control.

6. Minimum Order Quantities

Certain colours, finishes, or custom product variations may require a Minimum Order Quantity (MOQ) of 50 units.

MOQ requirements may vary depending on product type, material availability, and manufacturing processes.

Kaymac reserves the right to determine applicable MOQ requirements at its discretion.

7. Delivery & Collection

Delivery charges are excluded from product pricing unless otherwise agreed in writing.

Customers are responsible for:

Risk in the goods passes to the customer upon delivery, collection, or handover to a third-party courier.

Kaymac shall not be liable for:

8. Returns & Claims

All claims regarding shortages, defects, or damages must be reported in writing within 48 hours of delivery or collection.

Products may not be returned without prior written approval from Kaymac.

The following items are generally non-returnable:

Approved returns may be subject to inspection and handling fees.

9. Product Use & Liability

Customers are responsible for ensuring products are suitable for their intended application and operating environment.

Kaymac shall not be liable for:

All products should be used in accordance with recommended guidelines and applicable safety standards.

10. Warranty

Where applicable, warranties apply only to manufacturing defects under normal intended use.

Warranty coverage does not include:

Warranty claims are subject to inspection and approval by Kaymac.

11. Intellectual Property

All website content, product descriptions, graphics, branding, logos, and images remain the intellectual property of Kaymac unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written consent.

12. Website Use

While Kaymac strives to ensure website accuracy and uptime, we do not guarantee uninterrupted access or error-free content.

Users agree not to:

Kaymac reserves the right to restrict access where misuse is detected.

13. Privacy

Customer information submitted to Kaymac will be handled responsibly and used only for operational, communication, and order-processing purposes in accordance with applicable privacy laws.

Kaymac does not sell or distribute customer information to unauthorized third parties.

14. Force Majeure

Kaymac shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

15. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or transactions with Kaymac shall be subject to the jurisdiction of South African courts.

16. Acceptance of Terms

By using this website or placing an order with Kaymac, the customer acknowledges that they have read, understood, and accepted these Terms & Conditions in full.